I'm Monica, a senior instructional designer and systems training developer with 20+ years helping healthcare, enterprise, and federal organizations turn complex systems into confident users.
Whether you're managing a major system rollout, building a learning culture, or closing an adoption gap. I bring strategy, creativity, and experience.
eLearning, ILT, job aids, and LMS-delivered curricula grounded in cognitive science, built for real-world adoption, not just completion rates.
WalkMe Certified Builder (I & II). In-app guidance that meets users at the point of need, reducing support tickets and shortening time-to-proficiency.
Training without change management is noise. I've served as Change Champion through major organizational transformations, connecting learning strategy to business outcomes.
Available for full-time roles, contract engagements, and consulting projects across healthcare, enterprise, and federal environments.
Get in touchI've spent more than two decades helping organizations navigate complex system changes, designing training that actually changes behavior and building digital adoption programs that reduce friction at the point of need.
That work has taken me from the classroom to C-suite: from EMR go-live deployments at Emory Healthcare to federal agency programs at NIH, SSA, and HHS, to building a WalkMe adoption strategy at FinThrive. I've worn the hats of instructional designer, systems trainer, change champion, and curriculum architect.
What do they actually need to do? What's getting in the way? What does "good" look like six months after go-live?
I apply evidence-based learning science, including Cognitive Load Theory, spaced retrieval, and worked examples, alongside ADDIE and Kirkpatrick's Four Levels to build programs that hold up under scrutiny.
I'm direct about documentation as a support deflection strategy. Good job aids, in-app guidance, and searchable knowledge bases reduce ticket volume. That's a business outcome, not just a training deliverable.
Led training and change programs through two major organizational rebrands. Built WalkMe implementations, LMS analytics programs, and a full learning content library including Learning Guides, QRGs, and video-based modules.
Designed and delivered training for NIH, SSA, HHS, and USAFE in compliance-sensitive, distributed environments.
Brought in to rescue a failing radiology department rollout. Rebuilt the training program, restored stakeholder confidence, and carried the implementation to completion.
Led EMR rollout training across clinical and administrative departments at one of the Southeast's largest health systems. Promoted during a large-scale implementation.
Outside of work, I'm a freelance nonfiction editor with credits including Barbara Oakley's Learning How to Learn and Mike Williams' Doing to Done. I'm a board member of Friends of Roswell Police and an active volunteer with North Fulton Community Charities.
Available for full-time roles, contract engagements, and consulting projects across healthcare, enterprise software, and federal environments.
End-to-end design of learning programs for complex systems and processes. I work from needs analysis through evaluation, producing content that meets learners where they are and supports measurable outcomes.
Specialized in enterprise software training: EHR, ERP, RCM, and healthcare IT. I've led and supported go-live events for large health systems and know how to keep training on track when timelines compress and stakeholders get nervous.
As a WalkMe Certified Builder (Levels I & II), I design in-application guidance that reduces friction at the point of need. Digital adoption done right shortens onboarding time, deflects support tickets, and gives organizations real data on where users struggle.
Training is most effective when it's part of a change strategy, not a bolt-on at the end. I've served as Change Champion through major organizational transformations and can help connect the learning plan to the broader change effort.
Effective documentation is a support deflection strategy. Well-structured job aids, searchable knowledge bases, and process guides reduce ticket volume and empower users to self-serve. I approach documentation as a learning asset, not an afterthought.
Open to senior instructional designer, systems training developer, and related roles in healthcare IT, enterprise software, and adjacent industries.
Available for project-based engagements, go-live support, curriculum audits, and digital adoption work.
Available now for full-time and contract opportunities.
Get in touchHealthcare IT, digital adoption, federal agency programs, and performance support. Client-confidential projects described by scope and outcome.
Rise 360 eLearning course for Hall County, Georgia, guiding residents through neighborhood watch program setup, communication, and community safety practices.
View course →Rise 360 course on indoor herb seed starting and container gardening for beginners, covering germination, soil selection, watering, and harvest techniques.
View course →This gamified learning experience helps young musicians build problem-solving and practice strategies when they feel stuck learning a piece of music.
View course →COMING SOON
COMING SOON
COMING SOON
I'm available for full-time roles, contract engagements, and consulting projects.
Get in touchHiring, exploring a consulting engagement, or want to talk shop about learning design. I'd love to hear from you.
I reply to all serious inquiries within 1–2 business days.
I reply to all serious inquiries within one to two business days. If you're reaching out about a role, including a job description helps me come to the conversation prepared.